EYE-Watch (Call Billing & Call Management Software) by AKS Software
EYE-Watch is a comprehensive call billing and call management solution designed to help organizations gain visibility into telephony usage, control costs, and improve service quality. It collects call detail records from PBX and VoIP systems, applies configurable rating rules, and delivers clear, actionable reports for finance, IT, and operations. With real-time monitoring, alerts, and in-depth analytics, EYE-Watch streamlines telecom expense management while supporting accountability across departments and locations.
Key features:
- Flexible call billing and rating: Apply customizable tariffs, surcharges, and taxation for local, long-distance, and international calls.
- Cost allocation: Attribute charges to extensions, users, departments, cost centers, projects, or client accounts.
- Real-time dashboards and alerts: Track live activity and receive notifications for unusual patterns, threshold breaches, or potential fraud.
- Detailed analytics: Analyze top callers and destinations, call volumes, durations, peak hours, and missed or abandoned calls.
- Policy controls: Set budgets, spending limits, and usage rules to reduce misuse and shadow telephony costs.
- Multi-site and multi-currency support: Consolidate usage across offices and geographies with localized rating and reporting.
- Comprehensive reporting: Generate audit-ready summaries, trend analyses, and exception reports; export to common formats for sharing and archiving.
- Integration-friendly: Ingest CDR/SMDR data from a wide range of PBX and VoIP platforms; support for scheduled imports and automated processing.
- Role-based access: Protect sensitive data with granular permissions and activity logging.
- Easy reconciliation: Align billed amounts with carrier invoices to validate charges and identify discrepancies.
Who it’s for:
- Businesses and enterprises looking to manage telecom expenses
- Call centers and customer support teams seeking operational insights
- Finance and audit teams requiring accurate, transparent cost reporting
- IT and telecom administrators responsible for system oversight and security
EYE-Watch helps organizations reduce telecom spend, increase accountability, and improve decision-making with clear visibility into voice communications.
EYE-Watch (Call Billing & Call Management Software ) is developed by AKS Software. The most popular versions of this product among our users are: 1.2 and 2.0. The name of the program executable file is EYE-Watch.exe.
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